Check-In and Check-Out Time
Check-In: 4:00PM – 5:30PM Check-Out: 11:00AM. If you are planning to arrive later than 8:00PM, please let our staff know so we can plan accordingly. 

Reservation Policy
All reservations will be confirmed by a one-night deposit charged to a valid credit card at time of booking.  The remaining balance will be charged to the deposited credit card 14 days prior to the stay.  There is a minimum 2-night stay.

Holiday Reservation Policy
All reservations for Memorial Day, July 4th and Labor Day will be confirmed by a three-night minimum stay deposit charged to a valid credit card at time of booking.

Cancellation Policy 
Up to 15 days prior to arrival, should you cancel, you will receive a refund minus 10% of the reservation total. If your cancellation falls within the 15-day period you will be responsible for the total room charges at time of cancellation, unless LaPolena is able to re-book the room.  If LaPolena is able to re-book the room, you will be charged 10% of the reservation total.

Change of Reservation Policy
If you need to change your reservation and/or cancel any part of your stay, you will be responsible for 10% of the night(s) that the change is in effect. 

Privacy Notice
This privacy notice discloses the privacy practices for LaPolenabnb.com. This privacy notice applies solely to information collected by this website. It will notify you of the following: 

What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared. 

What choices are available to you regarding the use of your data.

The security procedures in place to protect the misuse of your information. 

How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. 

We will use your information to respond to you, regarding the reason you contacted us.  We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order. 

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.  

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website: 

See what data we have about you, if any.

Change/correct any data we have about you.  Have us delete any data we have about you.

Express any concern you have about our use of your data.

Security
We take precautions to protect your information.

When you submit sensitive information via the website, your information is protected both online and offline. 

Whenever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.  You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline.   Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information.  The computers/servers in which we store personally identifiable information are kept in a secure environment. 

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 910.477.6125 or via email.

Smoking Policy
LaPolena is a non-smoking establishment. If the smell of smoke is detected in your guest room, there will be a $250 cleaning fee added to your reservation.

Children/Pets Policy
LaPolena does not allow children under the age of 21 as, or with, guests.  LaPolena does not allow pets to accompany guests.

Accessibility

LaPolena is equipped with an elevator, however, we are not ADA compliant.  Please let us know if you have special needs we can assist with.

Guests’ Liabilities

Guests are responsible for any damage or loss caused to our property by their acts or omissions, default, accident or neglect. By booking with us guests agree to indemnify us and to pay us on demand an amount reasonably required to make good or to rectify such damage or loss caused by them. Normal wear and tear are excluded.

Please report any accidents or incidents to the innkeepers or other staff members of LaPolena in connection with any property damage.

Environmental Policy
LaPolena is dedicated to the protection of our planets resources and would encourage our guests to help us by:

* Switching off lights when not in use;

* Ensuring that taps are always turned off after use;

* Avoiding the unnecessary use of towels – just use what you need!;

* We will sort the recyclable rubbish collected from guest rooms i.e. paper, plastic, metal and glass.